Terms and Conditions

Electronic Communication

When you place an order through the you are required to provide a valid e-mail address and other required information to process your request. The email address provided, we may use to communicate with you regarding the status of your order, advise you regarding shipment of backordered products, and to provide you with any other notices, disclosures or other communications relating to your order. You agree that “” will not be responsible for any damage you incur, or information you do not receive, as a result of your failure to provide a valid e-mail address. We will use your contact details such as email address and phone numbers to send you marketing materials or promotions limited to twice a month.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge. 


You may pay for your order by PayPal or one of the following major credit cards, issued in the United Kingdom: Visa®, MasterCard®, American Express®, Solo®, Maestro® cards by means of a secure payment system. We use one of the most reliable secure payment systems available on the Internet: the Stripe. All of your personal details are protected and encrypted before they are sent for processing. 
Note: If we or our third party contractors suspect a fraud, we reserve the right to cancel a transaction for security purposes.

Intellectual Property

The content of the “” is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of our web site on a computer screen, store such content in electronic form on disk or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Security Store web site without written permission from us.



Terms and Conditions

The following terms and conditions govern your use of this Site and the purchase of products and or bookings of third-party services by you through this Site. By using this Site, placing an order and booking your services with us, you are indicating your acceptance of the following terms and conditions (the “Terms and Conditions”). The Terms and Conditions shall supplement any subsequent terms or conditions included with any purchase order and or services, whether or not such terms or conditions are signed by us. We reserve the right to make changes to this Site and these Terms and Conditions at any time. Please read carefully as they set out our respective rights and obligations. In the booking of third party services conditions references to “you” and “your” include the lead passenger on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.  

The Booking of third party service and purchase of products Conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking and or order, form the basis of your contract with Hajj Travel Shop, Unit 4 Cromwell Centre, 32 Thames Road, Barking IG11 0HZ (“we” or “us”).

By making a booking and or purchase of products, the lead passenger on the booking and or purchase of products agrees on behalf of all persons detailed on the booking or order that:

A)He/she has read these terms and conditions and  has the authority to and does agree to be bound by them;

B)He/she consents to our use of information in accordance with our Privacy Policy;

C)He/she is over 18 years of age and where placing an order for services or products with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;

D)He/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking and or products.

1) Booking and Paying For Your Arrangements

A booking is made with us when a) you tell us that you would like to accept our written or verbal quotation; and b) you pay us a deposit as stipulated on your booking form, (if you are booking within 30 days of departure, full payment is due at the time of booking); and c) we issue you with a confirmation invoice. We reserve the right to return your payment and decline to issue a confirmation letter at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you.

We will use the details you submit on our booking form to make applications for service(s) you requested. Please ensure all details you submit are correct as incorrect information may lead to refusal of service(s) you requested and some or all service fees are subject to non-refundable. Upon receipt, if you believe that any details on the booking confirmation or any other document are wrong you must advise us immediately so we can try get it corrected but we cannot guarantee we can make the required changes.

The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 30 days prior to scheduled departure, however, if you have purchased an Umrah package with us, full payment must be made before we are able to process the visa application on your behalf. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out below will become payable. 

2) Accuracy       

We endeavour to ensure that all the information and prices both on our website and in our brochures are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.

3) Insurance

Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

4) Umrah Packages – Maximum period of stay

Please Note: When you purchase an Umrah Package with us, the maximum period of stay permitted by the Saudi authorities for Umrah pilgrims is fifteen days. You therefore must ensure that you do not remain in Saudi Arabia for any period greater than 15 days.

Should you fail to follow this requirement and stay in Saudi Arabia beyond the 15 day limit you will be solely responsible for (and agree to indemnify us against) any penalties, costs, charges or fines that we may incur as a result.

5) Pricing

All prices and fees quoted in GBP and payable in GBP.

We reserve the right to amend the price of unsold arrangements at any time and correct errors in the prices of confirmed arrangements.

The price of your confirmed package and services is subject at all times to variations in:

transportation costs, including the cost of fuel; or

dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, any visas that are included as part of your booked arrangements or any additional charges imposed upon us by the Saudi Authorities; or

the exchange rates used to calculate your arrangements;

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements that we provide. You will be charged for the amount over and above that, plus an administration charge of £10.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your confirmed travel arrangements (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another package if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.

6) Jurisdiction and Applicable law

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.

7) Changes by You

If you wish to change any part of your booking arrangements after our booking confirmation has been issued, you must inform us in writing as soon as possible. This should be done by the lead passenger on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of £40 per person per change as well as  any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. If the cancellation is possible then we will do that and refund the money minus the cancellation fee. If you are prevented from travelling it may be possible to transfer your booking to another suitable person provided that written notice is given.  An administration fee will be charged, details available upon request.           

Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

8) If you Cancel

If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by email to us to and will be effective from the date on which we receive it. We recommend that you use recorded delivery. Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below


Please Note: any service charges paid to us as part of your visa application process are non-refundable in the event of your cancellation. Not all services or bookings can be cancelled and refundable and this includes Visa Fee and SAPTCO Coach service.

*In some cases the deposit may be a higher amount to secure your arrangements, this will be non-refundable and the charges will be added to the cancellation charges above. Please note that these charges only apply before a visa has been issued for you. Once a visa has been issued, no refunds will be payable in any circumstances. For VISA application, please refer to further terms and conditions  on e-visa application and issuance.

Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.

We will deduct the cancellation charge(s) from any monies you have already paid to us.

If, before a visa has been issued, any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements) providing we are notified not less than 28 days  before departure and you pay an amendment fee of £50 per person transferring, meet all costs and charges incurred by us and/or incurred or imposed by any of our suppliers and the transferee agrees to these booking conditions and all other terms of the contract between us.  If you are unable to find a replacement, cancellation charges as set out will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.


Please note that once visas have been issued, no refunds can be issued in any circumstances in the event you cancel your arrangements.

9) If We Change or Cancel

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 60 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance.

Most alterations will be minor and while we will do our best to notify you of any changes as soon as reasonably possible if there is time before your departure, we will have no other liability to you. Examples of “minor changes” include the following when made before departure:

Any change in the advertised identity of the carrier(s), flight timings, and/or aircraft type.

A change of outward departure time or overall length of your package oftwenty four hours or less.

A change of accommodation to another of the same standard or classification.
Occasionally we may have to make a major change to your confirmed arrangements. ”Examples of “major changes” include the following, when made before departure:

A change of accommodation area for the whole or a significant part of your time away.

A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.

A change of outward departure time or overall length of your arrangements oftwenty four or more hours.

A change of UK departure airport, as long as that change is not from one London airport to another London airport. London airports are Heathrow, Gatwick, Stansted, Luton and London City.

A significant change to your itinerary, missing out one or more destination entirely.

If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

(for major changes) accepting the changed arrangements,

Having a refund of all monies paid; or

Accepting an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).

You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangements.

If we make a major change or cancel, less than 60 days before departure if our third-party service provider failed to commit to travel agreement then will do our best to recover the 100% of your travel cost.

We will not get a refund and the above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

Very rarely, we may be forced by “force majeure” (see clause 10) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.

If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will make alternative arrangements for you at no extra charge and, if appropriate in all the circumstances.

10) Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

11) Special Requests  

Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled.  The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.  We do not accept bookings that are conditional upon any special request being met.

12) Disabilities and Medical Problems

We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate in the arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

13) Complaints

We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact your group leader, third-party service provider or ourselves on the number displayed on our website or on our confirmation or the emergency contact telephone number provided to you with your travel documents. If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at our office within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.

Please note that we do not offer an Alternative Dispute Resolution service.

14) Your Behaviour

All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking arrangements with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure from the hotel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

15) Passport, Visa and Immigration Requirements and Health Formalities

Where you have booked an Umrah package with us, as part of our service to you we will apply to the Saudi Arabian Embassy on your behalf for the visa required to enter Saudi Arabia. Once issued, the visa cannot be re-issued in the event of loss or damage and it cannot be transferred to another person in any circumstances. For all other packages, you will be solely responsible for complying with all visa requirements.

It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to the package you have booked and required for the issuance of the visa and you will offer us all assistance that we require in obtaining the visa in good time for the date of departure. We accept no responsibility or liaibility for any visa application delay or rejection of a visa by the Saudi Arabian Embassy or Saudi Arabian Ministry of Foreign Affairs. You must check requirements for your own specific circumstances as applicable. Requirements do change and you must check the up to date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting.

Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

16) Visas for Umrah Packages

Please Note: where we apply for a visa on your behalf, as part of an Umrah package, our sole responsibility will be to submit your application, on your behalf. We have no control over the Saudi Embassy or any other authorities that are responsible for granting the applicable visa nor do we have any control over the visa application process and so we accept no responsibility for any failure or delay in any such visa being granted. Passports can be rejected by the Saudi Embassy, misplaced or lost and incorrect visas can be issued but we can accept no responsibility for this or any consequences that you may suffer as a result.

Saudi Umrah visa charges can fluctuate and any increase in visa charges or associated fees in obtaining electronic visa authorisation (MOFA) will be applicable, and payable by you, at the date of visa submission to the Embassy;

17) Conditions of Suppliers

Many of the services which make up your travel arrangements are provided by independent suppliers.  Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us.  Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

18) Delays, Missed Transport Arrangements and other Travel Information

If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.         

Where you experience a delay which is not owing to any failure by us, our employees or sub-contractors, this prompt assistance is likely to extend to providing help in locating refreshments, accommodation and communications but not paying for them. Any airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements.

Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us.  A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.  

We cannot accept liability for any delay which is due to any of the reasons set out in clause 10 of these booking conditions (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time). 

The carrier(s), flight timings and types of aircraft shown in this brochure or on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it.  The latest flight timings will be shown on your tickets which will be despatched to you approximately two weeks before departure.  You should check your tickets very carefully immediately on receipt to ensure you have the correct flight times.  If flight times change after tickets have been dispatched we will contact you as soon as we can to let you know.

Our website is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.

19) Advance Passenger Information

A number of Governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft to the Authorities before the aircraft leaves the UK. The data will be collected either at the airport when you check in or in some circumstances when, or after you make your booking. Accordingly, you are advised to allow extra time to check in for your flight. Where we collect this data, we will treat it in accordance with our privacy policy.

20) Foreign Office Advice

You are responsible for making yourself aware of Foreign Office advice and State Department warnings in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure (see clause 10).


Terms and Conditions

Order Validation and Acceptance

We will be pleased to receive your order for essential products to be sold in accordance with these terms, at the price and to the specifications described on our website. When you place an order through our online shop, we may verify your method of payment and shipping address before processing your order. No binding contract is created until your order has been accepted. Acceptance of your order shall take place when payment is cleared and an acceptance e-mail is sent to you. Until then the right is reserved to decline your order. 


Receipt of your order does not guarantee that we can supply the selected Products to you. Our web site is regularly updated throughout the day, to ensure that we provide accurate details on product availability and the time period of any special offer is regularly updated. We endeavour to ensure availability on all our advertised items is constant, however we cannot warranty availability. 
In the unlikely event that your chosen item is unavailable we will contact you by e-mail ASAP to advice of expected delivery dates. We will not deduct any sums from your credit card unless, or to the extent, we are unable to deliver the Products to you as ordered.

Out of Stock items

Do not place orders for items marked “OUT OF STOCK”. These orders will be automatically cancelled. 

Pricing and Product Information

Please note that all prices displayed on our site are exclusive of Value Added Tax and delivery costs. All our prices are quoted in British Pounds. This price includes the price of the product, handling charges and packaging.

We make every effort to provide current and accurate information relating to our products, services, and prices, but does not guarantee the accuracy of any such information. Information relating to our products and services is subject to change without notice. 


We will use all reasonable endeavours to ensure your purchases are delivered promptly but we cannot guarantee that there will be no delays in delivery, and accept no liability or responsibility for delayed delivery of products where the delay is outside of our reasonable control. Should you experience a delayed delivery, we invite you to contact our customer service: by mail – . 

Express Delivery: With Express Delivery, you will receive your parcel in 24 hours for all orders placed before 12pm. Shipment is done via Royal Mail Next Day Special Delivery. If you place your order on a Friday, it will be delivered to you on the following working day providing that: Your product is in stock at our warehouse

Standard Delivery: With standard delivery you receive your parcel within 1-3 business days. Shipment is done via Royal Mail 1st class.Orders placed before 3pm Monday through Friday will generally be processed, billed, and shipped that day. Orders placed after 3pm Monday through Friday will generally be processed and billed that day, and will generally be shipped the following business day. During weekends, orders placed will be processed, billed and shipped on next working day. 

Delivery Charges for UK destination quoted in below table are for a single destination.

Delivery service

Cost / Order value


Express delivery

£12/£50+ | £20/£100+

Anywhere in UK

Track and signed

£10/£50+ | £18/£100+

Anywhere in UK

Standard delivery

£8/£50+ | £12/£100+

Anywhere in UK


Delivery Charges for non-UK destinations quoted in below table are for a single destination.

Delivery service

Cost / Order value

Standard – Europe

Currently not offered to this destination.

Standard – North America


Currently not offered to this destination

Standard – South America


Currently not offered to this destination

Standard – Middle East


Currently not offered to this destination

Standard – Asia


Currently not offered to this destination

Standard – Africa


Currently not offered to this destination


Your Right to Cancel the Contract

You may cancel the contract at any time within 30 working days of receipt of the Products and receive a refund of the price paid. You must communicate such cancellation and return the Products to us (at your cost) within that 30 days period. Details of the address to which the Products are to be returned will be communicated separately. 

Return Policy

All products purchased via the “” can be returned to us within 30 days of the order, for a full refund of the purchase, minus all shipping costs. 
The products being returned must be in resalable condition and include all materials including the outer box and any manuals that shipped with the product. If an item or accessory is found missing from the product packaging, then we will issue the credit of purchase price minus the price of the missing item.

Promotional Codes

Promotional codes that are featured in our online partner’s websites are subject to specific conditions. Promotional codes can only be used on specific products featured on our website. In order to benefit from the discounts linked to the promotional codes you must do the following: 
If you place your order by phone you must give the code to the operator. If you place your order online you must type your code in the specific box called

Note: Promotional codes are only valid for a specific period of time.


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

Personal Information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

Provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics and SEO plugins to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Do no track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:


Terms and Conditions

On submitting your VISA application form on our website, you are authorising HajjTravel Shop to apply on your behalf and for everyone in your group for tourist e-visa. All below terms and conditions set out by KSA applies to you and everyone in your group you are applying for their tourist e-Visa.


These Terms

The Kingdom of Saudi Arabia (“KSA”) has introduced an electronic visa service (“eVisa”). The eVisa is a multi-entry electronic travel authorization that allows citizens from eligible countries to visit KSA for a short-term stay. The eVisa has been designed to speed up the process of getting a visa for KSA. The eVisa service is operated by Ministry of Tourism, 7775 Amr Al Damri Street Assafarat Dist. Riyadh 12512–3135 P.O. Box 66680 Riyadh 11586 KSA.

These terms (“Terms”) provide you with the terms and conditions governing your use of the eVisa scheme and our provision of the eVisa service (“Service”).

The Service can be accessed via our website

Please read these Terms carefully before applying for an eVisa or using the Service. You should read the complete terms as this is a legally binding contract and contains information about your legal rights. These Terms tell you who we are, how we will provide Services to you and other important information relating to the eVisa.

These terms govern the Service, all of which are offered subject to your acceptance of the Terms, without modification. By using the Service, you confirm that you accept these Terms and that you agree to comply with them without qualification. If you do not agree to these terms, you must not use the Service.

We may amend the Terms from time to time. Every time you wish to use the Service, please check these Terms to ensure you understand the terms that apply at that time. In addition, we reserve the right to update and / or change the Website from time to time.

Other terms that may apply to you

2.1 The Terms refer to the following additional terms (as amended or restated from time to time) which apply to your use of the Service and which are incorporated by reference:

2.1.1 Privacy Policy: which sets out the terms on which we process your personal data. By using our Website, the Service or by applying for the eVisa, you consent to such processing and you warrant that all data provided by you is accurate.

2.1.2 Cookie Policy: which sets out information about the cookies on our Website.

2.1.3 Third Party Terms & Conditions: if you are using the eVisa or Service via the eVisa application, you agree to be bound by the relevant Google Play, App Store or other application host’s terms and conditions as may be amended from time to time (“3rd Party T&C’s”). Your continued use of the eVisa application constitutes your continued agreement to, and acceptance of, such 3rd Party T&C’s. If you do not agree to accept the 3rd Party T&C’s or any changes thereto, you agree to immediately de-activate your eVisa account and to immediately stop using the eVisa application, Service and any associated functionality.

Who Can Apply

3.1 You must be at least 18 years old to use the Service and to apply for an eVisa. You may not use the Service if you are under 18 years of age (a “Minor”). If you will be using the Service on behalf of a Minor, you agree to these terms on behalf of that Minor and you represent that you have the authority to do so. If you do not have such authority, you must not use the Service.

3.2 If you are applying on behalf of someone else who is not a Minor, you represent and warrant that you are entitled to make the application for the eVisa on their behalf and you agree to the Terms on behalf of that person. If you do not have such authority, you must not use the Service.

3.3 The current list of countries whose citizens are entitled to apply for an eVisa is set out below (“Permitted Country”).








China (including Honk Kong and Macau)



Czech Republic 






















New Zealand






San Marino




South Korea





United Kingdom

United States

Supporting Documentation

4.1 To use the Service and apply for an eVisa, you need to have a valid passport from a Permitted Country (“Passport”).

4.2 For the purposes of the eVisa application, an application will not be successful unless the Passport has at least 6 months remaining from the date of entry to KSA.

Your application

5.1 If your eVisa application is accepted, we will be sending you the eVisa as an email attachment.

5.2 If we are unable to accept your application for whatever reason, we will use reasonable efforts to inform you of this by email.

5.3 Once you have submitted an application for an eVisa, you will not be able to cancel it or request a refund under any circumstances.

5.4 Applicants that are not successful (for whatever reason) will not be entitled to a refund of any application fees paid.

5.5 We will issue an invoice for your transaction.

5.6 In order for us to provide the Service, you must provide us with true and accurate information when submitting your application. Any application containing false or misleading information will be rejected. We reserve the right to share with the authorities any application that we suspect of containing false or misleading information provided we do so in accordance with the Privacy Policy referenced above at 2.1.1.

5.7 Approval of an eVisa shall be at the sole discretion of the SCTH and any applicable authority and / or regulator.

5.8 Payment of an application fee does not guarantee approval of an eVisa.

5.9 Holding an eVisa does not guarantee entry to KSA. Entry to KSA shall remain subject to the relevant individual meeting the conditions on arrival at the border and an individual’s entry to KSA shall remain at the discretion of an Immigration Officer.

Price and Payment

6.1 The price of the Service will be set out on the Website and at the time of payment during the eVisa application process. The fee for the eVisa may be amended from time to time at the sole discretion of SCTH

6.2 VAT will be charged at the applicable rate and will be payable by the applicant as part of the fees.

eVisa validity

7.1 The eVisa will be valid for one year from the date of issuance.

7.2 The eVisa will be valid for multiple entries, unless stated otherwise on the specific eVisa.

7.3 The maximum length of stay allowed under the eVisa is 3 months.

7.4 If you are granted an eVisa, it cannot be extended.

7.5 If the eVisa expires before entry to KSA, you must apply again and another application fee must be paid.

Grant Conditions

In addition to any other conditions set out in these Terms:

8.1 you must hold a valid email address so that SCTH may contact you in relation to the eVisa or Service.

8.2 your entry to KSA must not violate the security and national welfare of KSA. You must not enter KSA with the intention of committing any act or causing any act to be committed which is not in accordance with Sharia law or the prevailing legal or moral principles in KSA.

8.3 You must arrive at the KSA border using the same passport you used to apply for the eVisa.

8.4 The eVisa is valid for entry through all airports and / or seaports.

8.5 You must carry a copy of the eVisa at the time of your first arrival to KSA.

8.6 Your biometric details will be mandatorily captured by the immigration authorities on arrival in KSA.

8.7 An eVisa is granted solely for tourist purposes or for the purpose of performing a umrah and it is not considered a visa for work. If you are granted an eVisa, you must not take up paid employment during your visit to KSA.

8.8 As set out above at clause 4.2 your passport must be valid for at least 6 months at the time of entry into KSA.

8.9 You must be able to support yourself (and any dependents) during the visit.

8.10 You acknowledge and accept that on entering KSA, you will be subject to local laws.

Suspension or Withdrawal of the Service

9.1 SCTHreserves the right to suspend or withdraw the provision of the Service and/or terminate an eVisa at any time at its sole discretion on written notice (email or text to suffice).

9.2 You acknowledge that without prejudice to the generality of SCTH’s right above at clause 10.1, SCTH will suspend or withdraw the provision of the Service or the eVisa if an applicant:

9.2.1 does not make any payment when due;

9.2.2 does not provide the correct information that is necessary for the provision of the Service;

9.2.3 does not abide by the Terms.

9.3 We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. SCTH may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons, but will use reasonable endeavours to provide prior notice of any suspension or withdrawal.

Intellectual Property

10.1 You agree to provide an irrevocable, perpetual, worldwide, sub-licensable, assignable licence for SCTH and any connected third party to use any and all information provided by you for the purposes of providing the Service in connection with your application for an eVisa. You agree to indemnify and hold harmless SCTH against any claim made in relation to a breach of this clause 11.1.

10.2 You acknowledge that SCTH will use such information in accordance with the Privacy Policy referred to at clause 2.1.1 above.


11.1 The Service and the eVisa is provided solely to assist applicants in making a visa application to KSA and SCTHaccepts no liability in respect of the same and disclaims all liability to the fullest extent permitted by the law.

11.2 You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software.

11.3 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may be committing a criminal offence under the laws of KSA. SCTHwill report any such breach to the relevant law enforcement authorities and will co-operate with those authorities. In the event of such a breach, your right to use our Website will cease immediately.

11.4 If the KSA court finds part of the Terms illegal, the rest of the Terms will continue in full force and effect. Each of the paragraphs of these Terms operates separately.

11.5 The Terms, their subject matter and their formation (and any non-contractual disputes or claims), are governed by the laws of KSA. You agree that the courts of KSA will have exclusive jurisdiction over any disputes relating to the subject matter hereof.


Privacy Policy

What does this policy cover?

This policy describes how we (referred to as “we” or “us”) will make use of your data when you interact with us through our websites and all of the webpages, subdomains and subparts of the platform (our “Platform”). It also describes your data protection rights, including the right to object to some of the processing that we carry out. More information about your rights, and how to exercise them, is set out in the “What rights do I have?” below. If you are under the age of 18 you are not permitted to create a profile on our Platform. If an adult creates a profile on your behalf, it is the adult who enters into this policy and agrees to its terms.

Summary of how we use your data

We use your personal data in order to provide the services to you, for service administration purposes, to personalize the content you see on the Platform, to identify your location and to improve the services offered to you.

Data is shared with companies or entities processing your data on our behalf and on our instruction.

Where we rely on your consent, such as for processing your data in order to provide personalized services to you, or sending direct marketing in relation to our relevant products and services, or other products and services provided by us, you can withdraw this consent at any time.

What information do we collect?

We collect and process personal data about you when you interact with our Platform or if you interact with us in person.

Collecting information for visa applications or eVisa requests

When you apply for a visa or request an eVisa, we may collect additional information from you to determine your identity, your eligibility to apply for and get a visa or eVisa. The supply of your information is voluntary, but if you do not supply mandatory information required in any visa application or eVisa request, they may not be accepted. Information requested in connection with your visa application or eVisa request will be set out at the relevant section of the Platform and may include (by way of example only):

General information such as your name, username and password, gender, age/date of birth, home address, email address and phone number, passport details, travel details and plans.

Personal information in relation to your health, ethnicity, religion, genes, family background or criminal record.

Marketing preferences including any consents you have given us, information related to the browser or device you use to access our Platform, including, but not limited to, IP addresses and location data.

What information do we receive from third parties?

Sometimes, we receive information about you from third parties.

How do we use this information, and what is the legal basis for this use?

We process this personal data for the following purposes:

As required to conduct our business and pursue our legitimate interests, in particular:

verifying your identity

communicating with you

sharing your data as required for the service from time to time

to monitor use of our Platform and online services, and use your information to help us monitor, improve and protect our content, services and Platform, to provide you with the most user-friendly navigation experience (both online and offline)

to personalize our Platform (including any future platforms), products or services for you

we monitor customer accounts to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable laws

we use information you provide to investigate any complaints received from you or from others about our Platform or our products or services

we will use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation)

we use data of select individuals to invite them to take part in market research.

Where you give us consent:

we may send you direct marketing in relation to our relevant products and services, or other products and services provided by us, our affiliates, and carefully selected partners

we place cookies and use similar technologies in accordance with our Cookies Policy and the information provided to you when those technologies are used

on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time, such as for the purposes of preparing user recommendations.

For purposes which are required by law in response to requests by government or law enforcement authorities conducting an investigation.

Withdrawing consent or otherwise objecting to direct marketing

Where we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have the right to opt-out of direct marketing. You can do this by contacting us at

Who will we share this data with, where and when?

We will keep your data generally confidential but we may share your data in the following instances:

We will share your personal data with third parties where we obtain your consent at that time. We will only share the specific personal data which you authorize us to share with such third party. In such case they will be a data controller and they may have their own privacy terms detailing how they use that personal data.

Personal data may be shared with government authorities and/or law enforcement officials if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.

Personal data may also be shared with third party service providers, who will process it on behalf of us for the purposes identified above. Such third parties include (without limitation) providers of website hosting, maintenance, call center operation and identity checking.

Personal data may also be shared with professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services to us.

In the event that our service is privatized, sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new supplier of such services.

If you are accessing our Platform from within the European Economic Area (“EEA”), your data might be accessed, collected and/or stored on servers outside of the EEA.

What rights do I have?

You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format. In some cases where you have requested that your personal data is deleted, we may still have to keep this data on our Platform as the removal of such data will impact other data. In such cases, you can request that such data is anonymized. In addition, you can object to the processing of your personal data in some circumstances in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing. These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or where we have compelling legitimate interests in keeping.

To exercise any of these rights, you can get in touch with us using the details set out below. The provision of certain information is mandatory for the provision of certain services: if the relevant data is not provided, then we might not be able to provide you with certain services. All other provision of your information is optional. However, note that failure to provide the optional data means that we will not be able to send you communications about the goods and services that may be of interest to you, nor personalise the way that our content is presented to you.

How do I get in touch with you?

We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, or would like to opt-out of direct marketing, you can get in touch by emailing us at

How long will you retain my data? 

In the event that you wish to deactivate your account, a red flag goes on our database and, whilst people cannot use the personal information, it stays on the system for a period of one year for administration purposes before being deleted. We will only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted. Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a reasonable period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future. In respect of children’s data, parents and guardians give us their consent to collect and use the data of minors by providing their details.


Terms and Conditions

On submitting your Coach booking form on our website, you are authorising HajjTravel Shop to apply on your behalf and for everyone in your group for intercity coach service with SAPTCO. All below terms and conditions set out by Saudi Public Transport Company applies to you and everyone in your group you are applying for their Coach Ticket(s).

Terms of use and registration in the site of Saudi Public Transport Company

Article 1: Introduction

This portal of Saudi Public Transport Company is available for personal use of customers and companies. The usage and access to this site by a client are subject to the conditions and regulations of the Kingdom as well as to the items and conditions of this agreement. The access of the client to the site means his unconditional approval of the terms and conditions of usage whether he was a registered user or not. This approval is valid effective the date of first usage of this site.

Article 2: Nature of Site

This site is the main site of Saudi Public Transport Company which provides valued customers basic information about the Company and all the services it provides as well as its vision in providing services and displays what is new about it.

Article 3: Intellectual Property Rights

The trade name of the Company is (Saudi Public Transport Company) and its trademark is “SAPTCO” and trademarks registered under its name and the electronic addresses of the Company and all site contents in terms of pages, display screens, material, text, images, drawings, designs, forms, files, multimedia, softwares and tabulation thereof are owned by the Company which reserves all intellectual property rights that are related to it including the rights of publication and distribution. It is not allowed to reprint these materials or distribute or amend or use for commercial or promotional purposes. Additionally, these materials should not be republished without an explicit and written consent of the Company which retains its legal right to take necessary measures against any violation to the above rights.

Article 4: Site Use

Site Management follows-up the site to provide customers with information about its service, facilitate customer communication, provide application for available services and suggestions and complaints of interest to the customer. The services and information of this site are available for circulation in the Kingdom of Saudi Arabia and subject to the laws and regulations of the Kingdom.  is interested in.

Article 5: Mechanism of registration

First: Individuals

Individual customer can register as site members. The client will be asked to record his national I.D. number, igama number, passport number or a GCC citizen, e-mail address, password and some important personal data in order to be saved and the customer is not required to re-enter his details when he requests various available services as well as in the issuance of tickets and benefiting from promotional offers codes of which will be sent to customer e-mail.

Second: Companies

The registration of Companies data helps easy communication and speed of submission of requests for various Saptco services. It also facilitates the transmission of promotional offers of companies and ensures the benefiting from special prices during the periods of offers. Basic details of companies are requested where an authorized person is named to coordinate with the site of the Company in terms of requesting services, inquiries, suggestions and complaints.

Article 6: Information sent to Company’s website

Any information or material sent to the Company via the internet through this website becomes the property of Saudi Public Transport Company. It is well-known that the internet still lacks comprehensive security, therefore, the responsibility of sending any information via the internet is limited to the client alone who bears the consequences associated with this transmission.

Article 7: No Warranty

The Company took all the necessary measures for the placement of information in this website and will update this information abreast. The Company does not grant any express or implied warranties with regard to accuracy of the information contained in the site or its compliance with reality or the completeness thereof or the extent of newness or appropriateness of timing of information, services or offers. Additionally, there is no warranty in relation to the error-free usage of the site for the intended purpose or if this information is complete or no. The customer should always make sure that the offers, prices and terms and conditions displayed in the site are still valid since the Company reserves the right of modifying the same any time without prior notice.

Article 8: Disclaimer


Whatever the case or circumstance might be, the Company does not hold responsibility with regard to any of the following. For example and not limited to, negligenc that causes any damages or harm of any kind whether they were direct, accidental, special or consequential, or any expenses or losses that may arise due to customer’s usage of this site or the inability to use it, or the occurrence of some mistakes of omissions, or the late response of the system (due to defects in communication system) or interrupted operation or the occurrence of crashes or the exposure of computers to viruses, or full system failure, or the loss of any profits, or the ill exposure of client’s reputation even if an explicit notice was served indicating the likeliness of occurrence of these matters, or the occurrence of problems due to access to the site, or usage or access other sites through this site. The Company does not issue any statements or guarantees in relation to accuracy, function or performance of any program of another party which might be used in connection with the site.

Article 9: Privacy

The Company is aware of customer’s need to know how his personal information will be dealt with. It also realizes the size of his concern in relation to privacy, confidentiality and security of the information that the Compay may obtain through the Internet. The Company reassures the customer in this regard that it is committed to maintain this information as highly private and confidential.

This statement features Company’s current policy in relation to privacy and confidentiality and that the usage of Company’s site by the customer means that he accepts the terms and conditions as well as this statement of privacy and confidentiality.

Article 10: Conditions of service rendering and prices

The usage of site by the customer and his request for services is associated with his certain knowledge of the costs of these services as well as their fees and all the information pertaining to them whether they were inside or outside Company’s site. The available offers and prices are not guaranteed since the Company preserves the right to amend the same without prior notice or responsibility. The customer does not have the right to sell or offer any service that has been booked earlier to a third party.

The usage of site by a customer means that he accepts the -bills and dealing with the same pertaining to payment at banks or electronic payment (Sadad System) or the filing of complaints. Saudi Public Transport Company rejects any responsibility or financial claims as a result.

Customer acknowledges that he has reviewed the provisions of the document of service conditions of Saudi Public Transport Company.

Article 11: Changes and Updates

The Company preserves the right to modify these terms and conditions or fully replace them with other new terms and conditions or replace a page or more in its website without prior notice. The continuous access to the site by the customer or the usage of the same means that he accepts the changes that have been made in the site as mentioned earlier.

The Company preserves the right to modify the entire site or part of it or suspend the same temporarily or permanently without prior notice and at any time it deems fit. The customer accepts the fact that the Company cannot be held responsible before him or any other parties for any site change, stoppage or suspension.

The modification that takes place in relation to terms and conditions is applicable to all Company’s sites and services.

Article 12: Customer’s Security Obligations

The customer should keep his PIN  in a safe and confidential place at all times and take necessary steps that prevent unauthorized usage of it, like:

Not writing or recording PIN in a way that enables others to know it.

Not inform anyone including Company’s staff about the PIN.

Destroy the incoming notices from the Company with regard to PIN following the receipt of the same (if any).

Avoid choosing confidential numbers and passwords which can be guessed quickly like telephone numbers, birth dates .. etc.

Don’t write PIN in any auto-save programs (like any screen that displays the feature (Remember Password or similar) on internet browser.

When the client accesses the site of Saudi Public Transport Company, he should not leave internet service running at any time or allow someone else to use the internet before he logs out. He should make sure prior to logging and closing the browser that he used to connect to the service at the end of the period.

The customer should not access the site of Saudi Public Transport Company from any computer that is connected to a local network or from devices available to the public before he makes sure that no person could watch him or copy his details or impersonate his character in order to access the site of Saudi Public Transport Company.

The customer must inform the Company immediately of any unauthorized access or any unauthorized instructions he might know of or he is doubt ofor when suspicions arise about someone who could know the PIN. In this case, he should change the password immediately. He should also assist the Company and the security authorities in the restoration of losses, if any, and the Company might pass information about the customer to the police or any other party if such act could stop losses or help the restoration of the same.

The customer should not cause any electronic harm to the site or the rendered services or any sites connected to it.

The customer should not deal with any hacker to break into the site or cause any harm to it or the data contained therein. The customer undertakes not to transmit any chain letters which could cause big pressure on the site and affect its performance, or cause problems to users and their data.

Article 13: Customer Requests

Consequences of Client Requests

The customer authorizes the Company to act in accordance with the requests that seem correct and complying with principles even if they contradict with any other requests that have been made at any time in respect of the required serices. He also accepts the calculation of charges against this service.

Implementation of instructions

The requests of services conveyed through the site by the entry of customer’s password shall be implemented.

The failure of the other party


The Company is not responsible for any failure of any party in the implementation of instructions or any delay or mistakes which could have been made by that party at the time of implementation of instructions regardless of reasons.

Completeness and Accuracy of Instructions

The customer should make sure that the required data is accurate and complete. Any incomplete data shall not be accepted while the customer should bear the consequences of the mistakes that result from the incomplete data.

Article 14: General Provisions

Jurisdiction and Applicable Law

This document is subject to the system of electronic transactions, the system of computer- related crimes control and communication system and construed in accordance with these systems. The customer and the Company hereby agree to refer any dispute or disagreement that may arise from the terms and conditions to the competent judicial authority.

The reference in case of disagreement of two parties records

In case of disagreement of data submitted by both parties, the reference that would settle the dispute will be the data contained in the records of the Company.


Privacy Policy

Privacy and Statement of Confidentiality of Information

We thank you for visiting the website of Saudi Public Transport Company. This policy has been prepared to assist you in understanding the nature of the data that we collected from you when you visit our website and how we deal with this personal data.

Statement of Policy

Saudi Public Transport Company “Saptco” is committed to serve dealers with high ethical standards by designing, applying and improving internal controls applied consistently and appropriately which would enhance the confidence of clients.

Saudi Public Transport Company respect the privacy of visitors and users of its website on the internet through the constant commitment to ensure the protection of user’s privacy. As such, the design of this website did not aim for the collection of your personal data from your computer when you browsed this site but to use this data with your knowledge and willingness.

The website includes public pages that can be browsed by all users without the need to give any personal data except for the ones collected by cookies in the case of use. The website also includes secure pages, the successful access to which requires when the user logs in the usage of  members access whether they were companies or individuals.

Scope of Policy

Sites covered by the policy

This policy applies to all domains and sites owned or managed by Saudi Public Transport Company.


They consist of data transmitted by the server “the computer assigned for site service” to the device of the site visitor which is saved and resent every time the browser requests a page from the saved pages in the server, thereby the internet browser could be identified and tracked.

Site Management may sometimes use cookies to track users at the time when they browse the site for the purpse of collecting and analyzing the usage statistics for site improvement and development.

Collection of Personal Data

Site Management does not collect your personal data or the way the users browse the public pages automatically, but any time you visit our site,the server will register your IP, the time and date of visit, the type of internet browser you are using and the URLof any site that referred you to our site. This will help us monitoring and correcting system problems as well as improving the site usage. This information has nothing to do with your name or personal identity.

Opinion Survey Operations

Opinion Survey Operation conducted through our website enables us collecting specific information like the one you are required to give regarding the look and feel to our website as well as our services. Your responses will be very important and highly appreciate since they help us in improving the standard of our site and services.

Links to other sites

Our site may include links to other sites on the internet or ads from other sites. We do not hold responsibility for the method of collection of data by those sites. You can review the privacy policy and content of those sites that is accessible through any link within this site. We may seek the help of advertisement companies of third parties for the purpose of ads display at the time you vixit our site. Those companies have the right to use the data of your visits to this site and other sites (excluding information about your name, address, e-mail address or phone number). The collected information will be for the purpose of evaluating the ads that deal with the product and services you are interested in.

Disclosure of information 

We will maintain at all times the privacy and confidentiality of all personal data that we collect. We will not disclose such information unless it is required by any law or when we believe in good faith that such action would be required or desirable in the process of compliance with the law or the defence or protection of private property rights of this site or its beneficiaries.

We will not sell, trade, lease or disclose any information to any third party outside this websit or the affiliated sites. We will disclose information only in the case of an order to do so by any legal or regulatory authority or in the case of suspected piracy attempt on the site to cause harm to it.

Data necessary to carry out the services you ask for 

When we need any of your personal data, we will ask you to submit voluntarily since such data will help us providing our services, communicating with you and implementing your requests whenever possible. The data you submit will never be sold to any third party for the purpose of marketing the same for his own benefit.

We can use your information to communicate with you through newsletters. In case you do not want to receive mails that include marketing information, follow the steps of subscription cancellation.

Contact us

You can always contact us by clicking the Contact Us link available in the links of our website or sending to our e- mail info. We will consider all the information you submit as confidential. The forms provided in this page require the supply of data that will help us in the improvement of our site and services. The supplied information will be used in the answering of your queries, comments or requests from this site.

Amendments to the policy of confidentiality and privacy of  information

We  reserve the right to amend the terms and conditions of confidentiality and privacy of information policy when necessary and where appropriate. The modifications will be implemented here or on the main page of privacy policy.

Finally, your concerns and interest in the confidentiality and and privacy of information is of great importance to us. We wish to achieve this through this policy.