This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).

Personal Information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

Provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics and SEO plugins to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Do no track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:


Privacy Policy

What does this policy cover?

This policy describes how we (referred to as “we” or “us”) will make use of your data when you interact with us through our websites and all of the webpages, subdomains and subparts of the platform (our “Platform”). It also describes your data protection rights, including the right to object to some of the processing that we carry out. More information about your rights, and how to exercise them, is set out in the “What rights do I have?” below. If you are under the age of 18 you are not permitted to create a profile on our Platform. If an adult creates a profile on your behalf, it is the adult who enters into this policy and agrees to its terms.

Summary of how we use your data

We use your personal data in order to provide the services to you, for service administration purposes, to personalize the content you see on the Platform, to identify your location and to improve the services offered to you.

Data is shared with companies or entities processing your data on our behalf and on our instruction.

Where we rely on your consent, such as for processing your data in order to provide personalized services to you, or sending direct marketing in relation to our relevant products and services, or other products and services provided by us, you can withdraw this consent at any time.

What information do we collect?

We collect and process personal data about you when you interact with our Platform or if you interact with us in person.

Collecting information for visa applications or eVisa requests

When you apply for a visa or request an eVisa, we may collect additional information from you to determine your identity, your eligibility to apply for and get a visa or eVisa. The supply of your information is voluntary, but if you do not supply mandatory information required in any visa application or eVisa request, they may not be accepted. Information requested in connection with your visa application or eVisa request will be set out at the relevant section of the Platform and may include (by way of example only):

General information such as your name, username and password, gender, age/date of birth, home address, email address and phone number, passport details, travel details and plans.

Personal information in relation to your health, ethnicity, religion, genes, family background or criminal record.

Marketing preferences including any consents you have given us, information related to the browser or device you use to access our Platform, including, but not limited to, IP addresses and location data.

What information do we receive from third parties?

Sometimes, we receive information about you from third parties.

How do we use this information, and what is the legal basis for this use?

We process this personal data for the following purposes:

As required to conduct our business and pursue our legitimate interests, in particular:

verifying your identity

communicating with you

sharing your data as required for the service from time to time

to monitor use of our Platform and online services, and use your information to help us monitor, improve and protect our content, services and Platform, to provide you with the most user-friendly navigation experience (both online and offline)

to personalize our Platform (including any future platforms), products or services for you

we monitor customer accounts to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable laws

we use information you provide to investigate any complaints received from you or from others about our Platform or our products or services

we will use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation)

we use data of select individuals to invite them to take part in market research.

Where you give us consent:

we may send you direct marketing in relation to our relevant products and services, or other products and services provided by us, our affiliates, and carefully selected partners

we place cookies and use similar technologies in accordance with our Cookies Policy and the information provided to you when those technologies are used

on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time, such as for the purposes of preparing user recommendations.

For purposes which are required by law in response to requests by government or law enforcement authorities conducting an investigation.

Withdrawing consent or otherwise objecting to direct marketing

Where we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have the right to opt-out of direct marketing. You can do this by contacting us at

Who will we share this data with, where and when?

We will keep your data generally confidential but we may share your data in the following instances:

We will share your personal data with third parties where we obtain your consent at that time. We will only share the specific personal data which you authorize us to share with such third party. In such case they will be a data controller and they may have their own privacy terms detailing how they use that personal data.

Personal data may be shared with government authorities and/or law enforcement officials if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.

Personal data may also be shared with third party service providers, who will process it on behalf of us for the purposes identified above. Such third parties include (without limitation) providers of website hosting, maintenance, call center operation and identity checking.

Personal data may also be shared with professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services to us.

In the event that our service is privatized, sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new supplier of such services.

If you are accessing our Platform from within the European Economic Area (“EEA”), your data might be accessed, collected and/or stored on servers outside of the EEA.

What rights do I have?

You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format. In some cases where you have requested that your personal data is deleted, we may still have to keep this data on our Platform as the removal of such data will impact other data. In such cases, you can request that such data is anonymized. In addition, you can object to the processing of your personal data in some circumstances in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing. These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or where we have compelling legitimate interests in keeping.

To exercise any of these rights, you can get in touch with us using the details set out below. The provision of certain information is mandatory for the provision of certain services: if the relevant data is not provided, then we might not be able to provide you with certain services. All other provision of your information is optional. However, note that failure to provide the optional data means that we will not be able to send you communications about the goods and services that may be of interest to you, nor personalise the way that our content is presented to you.

How do I get in touch with you?

We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, or would like to opt-out of direct marketing, you can get in touch by emailing us at

How long will you retain my data? 

In the event that you wish to deactivate your account, a red flag goes on our database and, whilst people cannot use the personal information, it stays on the system for a period of one year for administration purposes before being deleted. We will only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted. Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a reasonable period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future. In respect of children’s data, parents and guardians give us their consent to collect and use the data of minors by providing their details.


Privacy Policy

Privacy and Statement of Confidentiality of Information

We thank you for visiting the website of Saudi Public Transport Company. This policy has been prepared to assist you in understanding the nature of the data that we collected from you when you visit our website and how we deal with this personal data.

Statement of Policy

Saudi Public Transport Company “Saptco” is committed to serve dealers with high ethical standards by designing, applying and improving internal controls applied consistently and appropriately which would enhance the confidence of clients.

Saudi Public Transport Company respect the privacy of visitors and users of its website on the internet through the constant commitment to ensure the protection of user’s privacy. As such, the design of this website did not aim for the collection of your personal data from your computer when you browsed this site but to use this data with your knowledge and willingness.

The website includes public pages that can be browsed by all users without the need to give any personal data except for the ones collected by cookies in the case of use. The website also includes secure pages, the successful access to which requires when the user logs in the usage of  members access whether they were companies or individuals.

Scope of Policy

Sites covered by the policy

This policy applies to all domains and sites owned or managed by Saudi Public Transport Company.


They consist of data transmitted by the server “the computer assigned for site service” to the device of the site visitor which is saved and resent every time the browser requests a page from the saved pages in the server, thereby the internet browser could be identified and tracked.

Site Management may sometimes use cookies to track users at the time when they browse the site for the purpse of collecting and analyzing the usage statistics for site improvement and development.

Collection of Personal Data

Site Management does not collect your personal data or the way the users browse the public pages automatically, but any time you visit our site,the server will register your IP, the time and date of visit, the type of internet browser you are using and the URLof any site that referred you to our site. This will help us monitoring and correcting system problems as well as improving the site usage. This information has nothing to do with your name or personal identity.

Opinion Survey Operations

Opinion Survey Operation conducted through our website enables us collecting specific information like the one you are required to give regarding the look and feel to our website as well as our services. Your responses will be very important and highly appreciate since they help us in improving the standard of our site and services.

Links to other sites

Our site may include links to other sites on the internet or ads from other sites. We do not hold responsibility for the method of collection of data by those sites. You can review the privacy policy and content of those sites that is accessible through any link within this site. We may seek the help of advertisement companies of third parties for the purpose of ads display at the time you vixit our site. Those companies have the right to use the data of your visits to this site and other sites (excluding information about your name, address, e-mail address or phone number). The collected information will be for the purpose of evaluating the ads that deal with the product and services you are interested in.

Disclosure of information 

We will maintain at all times the privacy and confidentiality of all personal data that we collect. We will not disclose such information unless it is required by any law or when we believe in good faith that such action would be required or desirable in the process of compliance with the law or the defence or protection of private property rights of this site or its beneficiaries.

We will not sell, trade, lease or disclose any information to any third party outside this websit or the affiliated sites. We will disclose information only in the case of an order to do so by any legal or regulatory authority or in the case of suspected piracy attempt on the site to cause harm to it.

Data necessary to carry out the services you ask for 

When we need any of your personal data, we will ask you to submit voluntarily since such data will help us providing our services, communicating with you and implementing your requests whenever possible. The data you submit will never be sold to any third party for the purpose of marketing the same for his own benefit.

We can use your information to communicate with you through newsletters. In case you do not want to receive mails that include marketing information, follow the steps of subscription cancellation.

Contact us

You can always contact us by clicking the Contact Us link available in the links of our website or sending to our e- mail info. We will consider all the information you submit as confidential. The forms provided in this page require the supply of data that will help us in the improvement of our site and services. The supplied information will be used in the answering of your queries, comments or requests from this site.

Amendments to the policy of confidentiality and privacy of  information

We  reserve the right to amend the terms and conditions of confidentiality and privacy of information policy when necessary and where appropriate. The modifications will be implemented here or on the main page of privacy policy.

Finally, your concerns and interest in the confidentiality and and privacy of information is of great importance to us. We wish to achieve this through this policy.