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      FAQ

      See below for answers to any questions you have. If you still cannot find answers to your question please use our contact form with your questions.

      What if I need to modify my order?

      You can modify your order in your account before it’s shipped and a quick email to let us know the changes you have made to your order with your order number on the subject of your email. Your order number can be found in your account and in your confirmation email that you have received from us when you have placed the order.

      What if I need to change my shipping address?

      Your shipping address defaults to the address you used to create an account with us. You can change this to an alternative shipping address on checkout at the bottom of the form.

      Can I get same day delivery?

      Yes, you will have this option in checkout, which will cost you a little extra. The same day and other delivery costs are displayed in the checkout box. All delivery options listed in this link https://hajjtravelshop.com/delivery/

      Which cards do you accept?

      We generally accept any Visa and MasterCard, debit or credit cards. Stripe is the card merchant company we use that processes all transactions on our website.

      Is it safe to pay by card on your website?

      Yes. We use Stripe, the most trusted and secure payment processing company. We Hajj Travel Shop do not see or hold your payment card details and neither do we process your payments.

      Can I return an item I longer need?

      Yes, you can return the item if not used and in the original package and nothing missing. You cannot return after 14 days from receiving the item or items. Unfortunately, you will have to arrange and pay for the return delivery cost. For your record, we recommend you use a recorded delivery service.

      Still have a question?

      Please contact us for more information using our contact form above.